Returns & Refunds

Shop with Confidence — We’ve Got You Covered

At Brand Kart, your happiness comes first. Every piece in our collection is chosen with care from trusted, authentic brands. But if your order isn’t quite right, don’t worry — our return & exchange process is designed to be simple and stress-free.

When Can You Return or Exchange?

You’re eligible if:
✔️ You received the wrong item, something damaged, or defective.
✔️ The product is unused, unworn, unwashed, and in its original condition (tags, labels, and packaging still intact).
✔️ You have a full unboxing video starting from the moment you open the package. (No video = no return/exchange.)

How Long Do You Have?

• You have 7 days from delivery to raise a return or exchange request.

• After 7 days, unfortunately, we won’t be able to accept it.

Exchange Made Easy

• Got the wrong or faulty item? Choose an exchange instead of a refund.

• We’ll replace it quickly at no extra cost to you.

A Few Things to Keep in Mind

❌ No returns or exchanges if the product is used, altered, washed, or missing its original tags/packaging.
💳 Refunds (if applicable) will be sent to your original payment method after inspection and approval.
🔄 This policy may change anytime — please check before you order.

✨ Brand Kart — Because Premium Fashion Deserves Premium Service.